Should we get charged to have it fixed?
"Not at all. At [Original A], any client that doesn’t like what we've done, it will be [fixed] free of charge."
Are most salons will be like that?
"No, not all salons will be. But my belief is that I would rather fix a problem, I don’t want you going to another salon saying 'they did this, they did that', I would rather if it’s not me, then somebody else in the salon would fix it.
"I think as the consumer you need to give the salon the opportunity to fix it before you go somewhere else. But no, there should be no charge to fix it."