Own a Peloton Treadmill? Here Are the Steps You Should Take Under the Recall

Getty / Ethan Miller

On May 5, Peloton announced a voluntary recall of the company’s Tread and Tread+ machines, following warnings from the US Consumer Product Safety Commission (CPSC) that the treadmills had been at the centre of a number of dangerous and even deadly incidents reported to the agency. If you own a Peloton treadmill, here’s what you need to know to ensure your household’s safety.

Why Are Peloton Treadmills Being Recalled?

There are two separate recalls for the Tread and Tread+. According to the CPSC, the Peloton Tread has been recalled due to a flaw in the treadmill’s touchscreen, which can detach and fall off, causing a risk of injury to Peloton users and other members of their household. While no injuries have been reported in the US – and there are only six instances in which a screen has actually fallen off the treadmill – consumers in the UK and Canada have sustained minor injuries, such as abrasions, cuts, and bruises. The recall involves roughly 1,050 treadmills, sold as a “limited invitation-only release” online and at Peloton showrooms, from November 2020 through March 2021.

The CPSC recall notice for the Peloton Tread+ is more alarming. The agency has received dozens of reports of adults, children, pets, and objects being pulled in beneath the rear of the treadmill. One child died, and 29 others have suffered injuries, including second-and third-degree abrasions, broken bones, and lacerations. The recall involves about 125,000 treadmills, sold online and at Peloton showrooms between September 2018 and April 2021.

Do I Need to Return My Peloton Treadmill If It Was Recalled?

In both cases, you have options. The CPSC recommends that Peloton owners “immediately stop using the recalled treadmills and contact Peloton for a full refund.” (The Peloton Tread was sold for about $2,495, while the Tread+ cost roughly $4,295.) However, Peloton is also offering consumers the option to forgo a refund in favour of a repair or other remedies.

If you own the Peloton Tread, you can wait for a free inspection and repair that will help better secure the touchscreen to the treadmill. “CPSC and Peloton will provide an update when a timeline on that repair is made available,” the agency noted.

If you own the Tread+, Peloton will move it to a room where it will be out of reach of children and pets at no cost to you. The company is also pushing a software update “in the coming weeks” that will automatically lock the Tread+ after a workout and require a four-digit passcode to start it up.

How to Request a Repair or Refund For Your Peloton Treadmill

To contact Peloton to claim your refund or repair, you can call the company toll-free at 844-410-0141 from 9 a.m. to 7 p.m. ET, Monday through Friday, and 9 a.m. to 6:30 p.m. ET on weekends. You can also go online at onepeloton.com and click on Product Recalls at the bottom of the page.

Note that Peloton Tread+ owners have until November 6, 2022, to claim a full refund. If you choose to return your treadmill after that date, you’ll receive a partial refund.

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